Services

Moveworks Services

AI-powered automation for IT, HR and workplace services.

HorizonUX helps organisations design, implement and scale Moveworks AI assistants to automate employee support and improve workplace productivity.

Talk to us about Moveworks

What is Moveworks?

Moveworks is an enterprise AI assistant that helps employees resolve common requests directly in Teams or Slack.

Through integrations with systems like ServiceNow, Workday, Microsoft 365 and identity tools, it can:

• Automate high-volume service requests
• Answer policy and support questions instantly
• Trigger cross-system workflows
• Reduce service desk demand with 24/7 self-service

The outcome is faster resolution, better employee experience and measurable deflection from L1/L2 queues.

Core integrations

Expand each integration to see examples of Moveworks functionality.

ServiceNow⌄

Automates high-volume ITSM requests and ticket workflows.

• Password reset and account unlock flows
• Automated ticket triage and routing
• Request status updates and fulfilment actions

Workday⌄

Delivers HR self-service inside employee collaboration channels.

• Leave and absence workflow guidance
• HR policy and benefits query handling
• Employee profile and request support

Microsoft 365⌄

Improves support for core productivity and collaboration tooling.

• Access request orchestration for Microsoft apps
• Productivity tool troubleshooting guidance
• Knowledge-driven answers for common M365 issues

Slack⌄

Provides conversational AI support directly in Slack.

• In-channel employee support and issue resolution
• Workflow trigger and follow-up interactions
• Reduced service desk friction through self-service

Teams⌄

Enables enterprise support experiences inside Microsoft Teams.

• Real-time support interactions in Teams chat
• Enterprise service request initiation and tracking
• Cross-system workflow execution from a single interface

Identity Platforms⌄

Automates identity-related access and authentication support tasks.

• Account access and provisioning checks
• Authentication and lockout assistance
• Identity workflow triggers across enterprise systems

Moveworks Business Impact

Forrester TEI

256%

ROI delivered by Moveworks

$11M

Savings over three years with Moveworks

90K

Productivity hours reclaimed annually

Source: The Total Economic Impact of Moveworks, Forrester.

Workflow examples

Microsoft Teams

Live

#it-support

Alex R 10:21

VPN dropped. Can you restore access?

Moveworks 10:21

Checking your identity profile and triggering reset workflow now.

Alex R 10:22

Thanks. I am also getting an MFA prompt loop.

Moveworks 10:22

MFA token refreshed. Please retry now and I will keep monitoring for 10 minutes.

Resolved in 2 minutes. Logged to ServiceNow.

Slack

#help-it

Thread with Moveworks Assistant

alex.r 11:03

I need Salesforce access for a new project.

Moveworks App 11:03

Policy check complete. Submitting access request and notifying your approver.

alex.r 11:04

Can you include sandbox access too?

Moveworks App 11:04

Added sandbox role and updated approval request. Routing to your manager now.

Approved and provisioned in 4 minutes.

Google Chat

Direct message with Moveworks

My laptop is running slow after updates.

Running diagnostics and applying recommended fix sequence.

It is still lagging when opening Teams.

Understood. Clearing cached profile data and restarting collaboration services now.

Device performance restored and case closed automatically.

Also supports:

ServiceNowWorkdayMicrosoft 365SlackTeamsIdentity

How HorizonUX Helps

HorizonUX provides end-to-end delivery support, from readiness assessment to scaled operational improvement. The delivery journey and expected outcomes are built into one operating model.

Strategy & Readiness

Define target use cases, data readiness and integration scope.

Build & Integrate

Deploy workflows and connectors across enterprise systems.

Adoption & Change

Drive usage with communications, enablement and KPI tracking.

Operate & Improve

Continuously tune automation quality, governance and outcomes.

Delivery Journey

A simple, phased model to move from pilot automation to scaled enterprise outcomes.

Open each step to see the linked service pillar, focus area and sample activities.

Step 1

Discover

Assess demand drivers, support volumes and workflow opportunities.

⌄

Implementation & Knowledge Evaluation

We prepare your environment for successful AI automation by assessing knowledge bases, service workflows and enterprise integrations.

Knowledge base evaluation
Service desk workflow analysis
Integration architecture
Security and governance design

Step 2

Design

Prioritise high-value use cases and integration pathways.

⌄

Use Case Design & Development

We design and implement high-value automation use cases that improve employee productivity and reduce service desk workload.

Password reset automation
HR policy queries
Leave requests
Software access requests

Step 3

Build

Implement automations, knowledge flows and governance controls.

⌄

Dedicated Engineering Resources

Organisations often lack internal capacity to build and maintain automation workflows.

API integrations
Workflow automation
System connectors
Automation optimisation

Step 4

Optimise

Track outcomes, improve adoption and scale across teams.

⌄

Change Management & Adoption

Successful automation depends on employees trusting and adopting the AI assistant.

Communication campaigns
Employee onboarding
Adoption tracking
Usage analytics

Hard Returns

Service desk deflection potential

40%+ ticket deflection potential
Reduced reliance on third-party support providers
Lower run-cost across L1/L2 operations
More capacity for complex, high-value work

Employee Benefits

Always-on self-service support

24/7 employee self-service availability
Faster resolution for common requests
Easy access to payslips and HR answers
Consistent support across channels and time zones

One Assistant Model

Single assistant, multiple platforms

1 assistant across key workflows
One AI assistant across Teams, Slack and web
Single or multiple entry points by business need
Simple integration with ITSM, HR and identity systems

How Moveworks Fits Into Your Workplace Technology

Drive automations for the digital workplace

Resolve common IT issues and complete service tasks automatically so employees get support without waiting for a queue.

• Reset passwords and unlock accounts
• Route and update tickets across ITSM workflows
• Automate software and access requests

Common use cases

Password resetsSoftware installationVPN troubleshooting

Why HorizonUX

We combine enterprise service design with practical AI delivery to create measurable value quickly.

Measurable outcomes

Clear metrics tied to service efficiency and employee experience.

Enterprise alignment

Delivery aligned with IT, HR and security governance models.

Scalable delivery

Reusable patterns to extend automation across more teams quickly.

Practical change support

Adoption-led rollout so employees trust and use the assistant.

Interested in Moveworks?

We help organisations design and implement AI automation that improves productivity and employee experience.

Book a consultation