Questions to Clarity
Turn day-to-day IT questions into contextual investigations using AI-guided reasoning and live DEX telemetry.
Services
Nexthink Services
AI-driven digital employee experience operations.
HorizonUX helps organisations deploy Nexthink as an intelligent operations layer that turns signals into action, and action into measurable workplace outcomes.
DEX solutions
Why Nexthink?
Modern DEX solutions must do more than surface endpoint metrics. They need to connect device, application, service desk and sentiment signals into one operational view that helps teams decide where to act first. Nexthink is widely seen as a market leader because it combines broad telemetry coverage, AI-guided diagnostics, automation pathways and executive-ready outcome reporting in a single platform.
For HorizonUX clients, this creates a practical foundation for faster incident resolution, lower support friction, and more confident investment decisions. The ethos below explains how that model works in practice.
Nexthink Ethos
Nexthink’s AI-native DEX approach is built around visibility, confidence and action at enterprise scale.
Key selling points
25M+ workplaces
Platform scale
1,500+ enterprises
Enterprise trust
40 countries
Global footprint
AI DEX platform
See everything, fix anything
Alerts to Action
Move from signal overload to prioritized action with diagnostics and remediation pathways embedded in operations.
Support to Strategy
Connect frontline issue handling to strategic DEX priorities so leadership and service teams work from one reality.
Feedback to Fixes
Combine sentiment and operational context to target high-friction journeys and prove measurable improvement.
AI-Driven CSI Loop
A closed loop to continuously improve employee technology experience: sense, reason, act and prove.
Open each step to see the linked HorizonUX service focus and delivery outcomes.
Continual Service ImprovementStep 1
Sense
Capture endpoint, app, collaboration and sentiment signals across the digital workplace.
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Step 1
Sense
Capture endpoint, app, collaboration and sentiment signals across the digital workplace.
AI-Ready DEX Deployment
Design target architecture, data model and governance to launch Nexthink with clear business priorities.
Step 2
Reason
Use AI-guided diagnostics to identify scope, root cause and best next action.
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Step 2
Reason
Use AI-guided diagnostics to identify scope, root cause and best next action.
Service Desk + Operations Integration
Embed diagnostics and actions into ITSM routines to reduce MTTR, improve first-contact resolution and limit escalations.
Step 3
Act
Execute service-desk actions, remote fixes and low-code workflows through integrated operations.
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Step 3
Act
Execute service-desk actions, remote fixes and low-code workflows through integrated operations.
Automation & Remediation Engineering
Build and tune Flow and remote-action patterns so recurring issues are fixed proactively, not repeatedly reopened.
Step 4
Prove
Track outcome impact and continuously optimize experience priorities and automation coverage.
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Step 4
Prove
Track outcome impact and continuously optimize experience priorities and automation coverage.
Outcome Governance
Establish reporting and operating cadence that links DEX insights to productivity, service quality and investment decisions.
How HorizonUX Helps
Nexthink delivers strongest results when diagnostics, service workflows and governance are aligned. HorizonUX helps teams operationalise the platform end to end so DEX signals turn into measurable outcomes.
- • Deploy with a practical operating model aligned to IT priorities
- • Integrate diagnostics and actions directly into service-desk routines
- • Build proactive remediation flows to reduce repeat incidents
- • Establish outcome reporting tied to productivity and service quality
AI-Ready DEX Deployment
Design target architecture, data model and governance to launch Nexthink with clear business priorities.
Service Desk + Operations Integration
Embed diagnostics and actions into ITSM routines to reduce MTTR, improve first-contact resolution and limit escalations.
Automation & Remediation Engineering
Build and tune Flow and remote-action patterns so recurring issues are fixed proactively, not repeatedly reopened.
Outcome Governance
Establish reporting and operating cadence that links DEX insights to productivity, service quality and investment decisions.
How HorizonUX Extends Nexthink
HorizonUX helps you unlock the full value of Nexthink by designing, deploying, and integrating DEX workflows across your IT ecosystem. Our team enables seamless connections to leading platforms like Moveworks and HappySignals, so you can automate actions, enrich sentiment analysis, and drive measurable outcomes.
- • End-to-end Nexthink deployment and operationalization
- • Custom workflow and automation engineering
- • Integration with Moveworks for conversational IT and automated resolution
- • Integration with HappySignals for real-time sentiment and experience analytics
Nexthink Platform Building Blocks
Workspace
An AI-native investigation space that brings context, reasoning, guided actions and history into one place.
- Faster triage
- Smarter prioritization
- Confident actions
Intelligent Diagnostics
Correlates telemetry to accelerate root-cause analysis and remove guesswork from complex troubleshooting.
- Device timeline
- Issue drill-downs
- Impact visualization
Flow
Low-code orchestration that automates remediation workflows and integrates across the IT ecosystem.
- Workflow builder
- Event triggers
- Execution tracking
Amplify
Embeds real-time diagnostics and one-click actions in service desk workflows to reduce escalations.
- Unified device/user view
- Actionable checklists
- Faster L1 resolution
Experience Central
Transforms DEX signals and feedback into strategic priorities for leaders and cross-functional teams.
- Priority scoring
- Benchmark visibility
- Portfolio direction
Adopt
Supports digital adoption with in-flow guidance and analytics to reduce friction in critical applications.
- Guided workflows
- Usage insights
- Higher proficiency
Dashboard Snapshot
DEX Transparency Command View
Scope: GlobalDepartment: Sales + OpsTime window: 30 daysSentiment + telemetry
Employees impacted
18.4k
Productivity at risk
27 min avg
Ticket prevention
10,000 / 6 mo
Device timeline and drill-downs
Boot degradation spikeRoot cause isolated to binary version
Actionable visibility score
App Experience71 / 100
Sentiment TrendImproving
Priority ImpactHigh: VPN login
Transparency layers
Telemetry, sentiment, scope, and business impact visible in one investigation view.
Executive clarity
Answers where we stand, what to fix next, and where investment returns fastest.
Workflow Tooling
Automation and Remediation Control
Queue health
Stable
Flow success
95%
Escalation risk
Low
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Trigger: High login latency alert across VPN cohort
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AI diagnostics: Scope, likely root cause, confidence score and recommended path
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Workflow execution: Remote fix + service desk tasking + employee comms
Verified outcome: MTTR down, repeat tickets reduced, impact documented
Automation coverage: Top 12 recurring incidents
Audit trail: Every action and validation timestamped
Outcomes HorizonUX Drives with Nexthink
Faster issue resolution
Reduce mean-time-to-resolution and improve first-contact fix rates with richer context.
Lower support friction
Cut repetitive tickets and escalations by automating recurring remediation paths.
Higher employee productivity
Reduce technology-related disruption and recover lost work time across teams.
Confident IT decisions
Prioritize investments with evidence-driven DEX intelligence instead of anecdotal signals.
Build an AI-Driven DEX Program with HorizonUX
We partner with IT and workplace leaders to deploy Nexthink fast, integrate it deeply, and run a continuous improvement model that keeps people productive and supported.